Sales Policies and Returns
Changes and Cancellations
Changes and/or cancellations must be made within 24 hours of receipt of order confirmation. If the order already shipped, the return policy will apply.
Warranty
Ilan warrants to the customer that in the 90 days from delivery date, all products will be free from any production errors, provided that the customer’s complaint is filed to Ilan within the warranty period. For the avoidance of doubt, all defects due to or caused by transport, incorrect use, inadequate maintenance, or the customer’s alteration or repair are excluded from the warranty.
If the Customer wishes to return products due to a claim, contact info@ilanilan.design and provide complete details, order number, and images of the defect.
Returns
Our return policy allows returns within 14 days of receiving your items.
Please contact us at info@ilanilan.design if you want to return a product.
To receive a full refund or exchange, items must be returned in original condition with original packaging within 14 days
For processing returns, we charge a 20% restocking fee based on the order value.